Privacy Policy

This Privacy Policy explains how ED Wartens UAE ("we", "us", "our"), part of the Wartens group, collects, uses, stores, and protects your personal data when you visit our website (edwartens.biz), use our services, or interact with us. We are committed to protecting your privacy and handling your data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the UAE PDPL) and its implementing legislation. ⚠️ PRE-LAUNCH: confirm the registered UAE legal entity name and this policy in full with a UAE-qualified legal adviser.

The data controller responsible for your personal data is ED Wartens UAE, part of the Wartens group, operating from PO 13089, Mohamed Bin Zayed City, ME-10, Abu Dhabi, UAE. We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). If you have any questions about this policy or our data practices, you can contact us at info@wartens.com or call +971 55 380 0557.

We may collect and process the following categories of personal data: Identity Data: Full name, title, date of birth. Contact Data: Email address, telephone number, postal address. Technical Data: IP address, browser type and version, time zone setting, operating system, and platform. Usage Data: Information about how you use our website and services. Education Data: Qualifications, course enrolment details, assessment results, and certification records. Financial Data: Payment card details (processed securely by our third-party payment provider Stripe). Communication Data: Your preferences in receiving marketing from us and your communication preferences. Employment Data: CV, work history, and career support-related information if you use our recruitment services.

We collect personal data through the following means: Direct interactions: When you fill in forms on our website, enrol on a course, contact us by phone, email, or post, create an account, subscribe to our newsletter, or request a consultation. Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies. Please see our Cookie Policy for further details. Third parties: We may receive personal data about you from third-party sources such as analytics providers, advertising networks, and recruitment partners.

We use your personal data for the following purposes, relying on the lawful bases indicated: To register you as a student and manage your training enrolment (Performance of a contract). To deliver training services, issue certificates, and manage your student account (Performance of a contract). To process your payments and manage billing (Performance of a contract). To provide career support and recruitment services through our partner Oscabe (Legitimate interests). To communicate with you about your training, account, and services (Performance of a contract). To send you marketing communications where you have consented (Consent). To improve our website, services, and customer experience (Legitimate interests). To comply with legal and regulatory obligations (Legal obligation). To prevent fraud and protect our business (Legitimate interests).

We may share your personal data with the following categories of recipients: Oscabe: Our recruitment partner, for career support and employment services. Data is shared only with your consent. Wartens group: our parent group, for administrative and business purposes. Payment Processors: Stripe, for secure payment processing. We do not store your full card details on our servers. Email Service Providers: For sending transactional and marketing communications. Analytics Providers: For website analytics and performance monitoring. Legal and Regulatory Bodies: Where we are required to do so by law. We do not sell your personal data to third parties. All third-party service providers are required by contract to process your data in accordance with the UAE PDPL and equivalent data-protection obligations.

Some of our third-party service providers may be based outside the United Arab Emirates. Where we transfer your personal data outside the UAE, we ensure appropriate safeguards are in place as required by the UAE Personal Data Protection Law (PDPL), including contractual protections and transfers only to jurisdictions offering an adequate level of protection.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods: Student records and certificates: Retained indefinitely for verification purposes. Financial records: Retained for the minimum period required by applicable UAE tax, accounting, and commercial record-keeping law. ⚠️ PRE-LAUNCH: confirm with UAE-qualified legal adviser. Marketing consent records: Retained until you withdraw consent. Website analytics data: Retained for 26 months. Contact form submissions: Retained for 2 years. After the retention period expires, your data will be securely deleted or anonymised.

Under the UAE PDPL, you have rights in relation to your personal data. Depending on the circumstances and on the legal basis for processing, these may include: Right of Access: You can request a copy of the personal data we hold about you. Right to Rectification: You can request correction of inaccurate or incomplete data. Right to Erasure: You can request deletion of your data in certain circumstances. Right to Restrict Processing: You can request that we limit how we use your data. Right to Data Portability: You can request a copy of your data in a structured, machine-readable format. Right to Object: You can object to certain processing, including direct marketing. Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time. To exercise any of these rights, contact us at info@wartens.com. We will respond as soon as reasonably practicable and within any period required by applicable law. If you are not satisfied with our response, you may raise the matter with the competent UAE data protection authority. ⚠️ PRE-LAUNCH: confirm with UAE-qualified legal adviser — the scope of these rights, the applicable response deadline, and the correct complaint route under the UAE PDPL and its implementing regulations.

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection.

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us: ED Wartens UAE — Abu Dhabi, United Arab Emirates ⚠️ PRE-LAUNCH: add UAE trade licence / TRN Office: PO 13089, Mohamed Bin Zayed City, ME-10, Abu Dhabi, UAE Email: info@wartens.com Phone: +971 55 380 0557 ⚠️ PRE-LAUNCH: confirm with UAE-qualified legal adviser whether any UAE data-protection registration, filing, or Data Protection Officer appointment is required for this entity, and add the details here.